AGL Energy Limited (AGLNF) Q2 2025 Earnings Conference Call Transcript

2025-02-11 23:20:45 ET

AGL Energy Limited (AGLNF)

Q2 2025 Earnings Conference Call

February 11, 2025, 07:00 PM ET

Company Participants

Damien Nicks - MD and CEO

Gary Brown - CFO

Jo Egan - Chief Customer Officer

Markus Brokhof - COO

Conference Call Participants

Tom Allen - UBS

Dale Koenders - Barrenjoey

Anthony Moulder - Jefferies

Rob Koh - Morgan Stanley

Gordon Ramsay - RBC Capital Markets

Ian Myles - Macquarie

Henry Meyer - Goldman Sachs

Presentation

Operator

Thank you for standing by, and welcome to the AGL Energy Half Year Results Briefing Conference Call. All participants will be in listen-only mode. There’ll be a presentation followed by a question-and-answer session.

I'd now like to hand over the conference to Managing Director and Chief Executive Officer, Mr. Damien Nicks. Please go ahead.

Damien Nicks

Thank you for joining us for the webcast of AGL's 2025 half year results. I'd like to begin by acknowledging the traditional Owners of the land I'm on today, the Gadigal people of the Eora Nation and pay my respects to their elders past, present and emerging. I'd also like to acknowledge the traditional Owners of the various lands from which you are all joining from.

Today, I'm joined by Gary Brown, Chief Financial Officer; Jo Egan, Chief Customer Officer; and Markus Brokhof, Chief Operating Officer. As noted in the ASX, Markus has announced his retirement with effect on the 15th of September after five great years of service with AGL, and we've commenced working through an orderly transition. I'll get us started, and we'll have time for questions at the end.

This slide provides a good overview of the key themes Gary and I will cover today. Firstly, our strong earnings result for the half, in line with expectations, which I'll cover shortly. Secondly, we continue to strive to connect every customer to a sustainable future and continue to provide our customers with great products and services. Amidst another period of heightened market activity, our customer markets business recorded good growth in overall customer services across both energy and telecommunications as well as Netflix customer services.

Our customer satisfaction continues to remain very strong and strategic NPS also in a good position with a score of plus 3. And we've marginally increased our spread to market churn to 5.5 percentage points. Encouragingly, our retail transformation program is already delivering benefits to the business and our strategic equity investment in Kaluza completed in January. Importantly, we continue to support our customers through this ongoing period of cost of living pressures with $75 million of our $90 million customer support package now delivered to customers....

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