Energy Bill Assistance Available for Qualified Duke Energy Florida Customers

Duke Energy Florida is offering significant financial support to eligible customers facing challenges with their energy bills. In 2025 alone, the company provided nearly $30.5 million in assistance, benefiting around 31,000 customers. This initiative comes at a critical time as the removal of storm cost recovery charges from February has resulted in a reduction of approximately $44 in residential bills for every 1,000 kWh usage.

To help qualified customers, Duke Energy collaborates with various community partners and assistance programs, including the Share The Light Fund and the Low Income Home Energy Assistance Program (LIHEAP), among others available through FL211.org. These programs aim to connect households facing temporary financial hardships with the necessary resources to manage their energy bills.

“We understand the unexpected challenges our customers may face,” said Melissa Seixas, President of Duke Energy Florida. “These assistance programs provide a safety net for families during difficult times.” Customers are encouraged to proactively explore available options through Duke Energy's Payment Assistance Finder.

In addition to financial assistance, Duke Energy offers other forms of support, such as installment plans for more manageable monthly payments, due date extensions of up to ten business days, and seasonal savings tips to help reduce energy usage. Customers are urged to seek help early to identify the most suitable resources for their needs.

Duke Energy Florida serves a vast area, with a capacity of 12,500 megawatts, supplying electricity to 2 million customers across the state. The company is committed to making energy more accessible while transitioning towards cleaner and more reliable energy solutions.

As of 2026, Duke Energy Florida has taken significant steps to alleviate financial burdens associated with energy bills, particularly for qualified customers facing economic difficulties. With the recent removal of storm cost recovery charges, residential energy bills have seen an average decrease of approximately $44 for every 1,000 kWh, offering some immediate relief. Yet, for many families, long-term assistance is still necessary.

In 2025, Duke Energy Florida provided nearly $30.5 million in energy assistance, helping around 31,000 customers navigate their financial challenges. Various programs, such as the Low Income Home Energy Assistance Program (LIHEAP) and Share The Light Fund, have been established to connect eligible customers with vital resources. These programs not only promote financial stability but also underscore Duke Energy's commitment to supporting communities during tough times.

For customers experiencing financial hardship, it is crucial to act early and explore available assistance options. Utilizing Duke Energy's Payment Assistance Finder can help identify programs best suited for individual needs. Moreover, financial assistance can be complemented with support solutions, including installment plans and due date extensions, allowing flexibility in managing monthly payments.

In terms of future energy management, customers are urged to leverage seasonal savings tips and tools to monitor energy usage effectively. Proactive engagement with these resources can lead to reduced energy consumption, leading to more manageable monthly expenses.

Overall, for investors and stakeholders in the energy sector, Duke Energy's initiatives reflect an adaptive response to market needs and contribute to strengthening customer loyalty. This strategic focus on customer support not only fosters community goodwill but also positions Duke Energy favorably in an increasingly competitive market landscape.