Enterprise AI Finds its Voice: ElevenLabs and IBM Bring Premium Voice Capabilities to Agentic AI
MWN-AI** Summary
ElevenLabs and IBM have announced a strategic collaboration to enhance the capabilities of IBM’s watsonx Orchestrate, integrating ElevenLabs' advanced Text to Speech (TTS) and Speech to Text (STT) technologies. This partnership aims to transform the voice interactions in enterprise AI, facilitating more natural and engaging experiences for users across various industries.
The integration enables organizations to deploy voice-enabled agents capable of multilingual communication, supporting 70 languages with a diverse array of accents and tones. By leveraging ElevenLabs' TTS technology, businesses can replace monotonous robotic speech with more human-like interactions, thereby improving user experiences in customer service, healthcare, education, and governmental services. This transition to voice-first interactions addresses the limitations of traditional text-based AI workflows, which often suffer from long wait times and rigid structures.
Mati Staniszewski, Co-founder of ElevenLabs, emphasized the importance of trust in AI interactions, stating that voice plays a crucial role in building that trust. The collaboration not only focuses on enhancing the user experience but also incorporates essential security and compliance measures, making it suitable for enterprise-level applications. Features such as PCI compliance and Zero Retention Mode ensure that sensitive information is handled appropriately, meeting stringent regulatory standards.
IBM's watsonx Orchestrate serves as a robust platform that integrates seamlessly with existing systems, facilitating the creation of versatile AI agents tailored to specific business needs. The collaboration between ElevenLabs and IBM signifies a significant step towards refining human-centered AI experiences that prioritize natural interaction and scalability.
Overall, this partnership reflects a shared commitment to advancing AI technology, making voice a central component of effective enterprise solutions in our increasingly digital world.
MWN-AI** Analysis
The recent partnership between ElevenLabs and IBM marks a significant advancement in enterprise AI, particularly in voice capabilities. Their collaboration integrates ElevenLabs' premium TTS and STT technologies into IBM's watsonx Orchestrate platform, enabling businesses to leverage natural, multilingual voice interactions at scale. This innovation is timely as enterprises increasingly rely on AI for customer and employee engagement, highlighting the importance of voice in delivering effective and intuitive experiences.
As organizations implement AI-driven solutions, the demand for human-like interactions grows. Long, monotonous calls and rigid dialogues are detrimental to user satisfaction, leading to disengagement and frustration. The ElevenLabs integration promises to address these issues by offering AI agents that can imitate human speech nuances across 70 languages, positioning companies to better serve diverse customer bases.
For investors and businesses, this partnership represents dual opportunities—enhancing user experience and ensuring compliance with security protocols. The structured integration provides enterprises with crucial tools to manage customer interactions securely, such as PCI compliance for transactions and data residency options for sensitive information handling. As consumer expectations escalate, firms that adapt to these voice-first solutions may gain a competitive edge.
Looking ahead, organizations across various sectors, including banking, healthcare, and government, can harness this voice technology to enhance their operational efficiency and customer service capabilities. As AI voice agents become central to business workflows, firms should consider investing in such integrations to stay relevant and responsive to market demands.
Ultimately, the combination of ElevenLabs' TTS/STT capabilities with IBM's robust orchestration tools signals a shift towards more personalized, human-centered AI experiences—an essential evolution in the enterprise landscape. Companies should evaluate their current AI strategies and explore partnerships that can facilitate these advancements.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
Canada NewsWire
ElevenLabs integration with IBM watsonx Orchestrate will help clients to deliver natural, multilingual conversational experiences at scale
ARMONK, N.Y. and NEW YORK, March 25, 2026 /CNW/ -- ElevenLabs and IBM (NYSE: IBM) today announced they are collaborating to bring ElevenLabs Text to Speech (TTS) and Speech to Text (STT) to IBM watsonx Orchestrate, an agentic AI orchestration platform, providing clients with tools to deliver richer, more natural voice interactions designed to improve agentic AI-driven experiences while also addressing the security and scalability needs of enterprises.
Voice has become a critical medium for customer and employee-facing agentic AI workflows, but long wait times, rigid call flows and robotic-sounding voices can diminish the user experience. By integrating ElevenLabs' premium TTS technology, clients can build security and compliance-focused voice-enabled agents that communicate clearly and naturally, incorporating the nuance, emotion, and rhythm of human speech across 70 languages.
"AI agents are becoming central to everyday work, and voice is where AI either earns trust or loses it," said Mati Staniszewski, Co-founder at ElevenLabs. "Together with IBM, we're helping organizations replace robotic interactions with AI agents that people actually want to talk to, built with the security and compliance controls that enterprises require."
This integration expands agentic capabilities from text-based to voice-first interactions, offering organizations premium voice options that help them deliver more effective and human-centered AI experiences. Government agencies and services, for example, must support several languages to help their constituents with information about healthcare, human services, education, and civic activities. With the integration of ElevenLabs, AI phone agents can converse in 70 languages with multiple regional accents and voices. Additionally, banks, insurance companies, healthcare providers, and utilities can provide support to more communities across key cases including customer support, sales, employee experience and internal operations.
IBM watsonx Orchestrate is a unified platform that enables clients to build, deploy, manage and govern AI agents to help them automate workflows across their business. It connects to existing systems, models or automation tools allowing agent collaboration and providing a scalable foundation for trustworthy explainable enterprise AI. With this integration, clients building agents with IBM watsonx Orchestrate can access ElevenLabs' premium speech quality and extensive library of 10,000+ voices. Clients may also access enterprise-grade protections – including PCI compliance for secured payment processing, Zero Retention Mode designed to support HIPAA-compliant data handling and data residency. The combination helps to address the consistency, security and reliability needed for enterprise-scale deployments and supports high-volume and highly concurrent interactions across global user bases.
"We're bringing a voice to AI Agents in the enterprise. As clients increasingly deploy agentic AI that interacts with their customers and employees, they want these experiences to feel intuitive, responsive and accessible," said Nick Holda, Vice President, AI Technology Partnerships at IBM. "IBM's open ecosystem approach offers clients the flexibility to choose the models and tools that fit their business, and our integration of ElevenLabs into watsonx Orchestrate is a powerful example of that – enabling enterprises to deploy AI agents that sound natural, scale globally, and address security, reliability and governance."
ElevenLabs and IBM intend to continue their collaboration, helping enterprises move beyond text-only agents and towards voice-first, human centered AI experiences designed for the enterprise with the ability to scale.
Statements regarding ElevenLabs' and IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses across three main platforms. ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models.
About IBM
IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of governments and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service. Visit www.ibm.com for more information.
Media contact:
Erica White
Ecosystem & AI Communications, IBM
erica.white@ibm.com
305-506-5929
SOURCE IBM
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FAQ**
How does the integration of ElevenLabs' voice capabilities with International Business Machines Corporation IBM watsonx Orchestrate enhance the overall user experience in agentic AI environments?
What specific measures are in place within the collaboration between ElevenLabs and International Business Machines Corporation IBM to ensure compliance with industry regulations during voice interactions?
In what ways do the multilingual and regional accent features provided by ElevenLabs improve the effectiveness of customer engagement strategies for International Business Machines Corporation IBM clients?
How do ElevenLabs' 10,000+ voice library and the security features of International Business Machines Corporation IBM watsonx Orchestrate position enterprises to better scale their AI solutions globally?
**MWN-AI FAQ is based on asking OpenAI questions about International Business Machines Corporation (NYSE: IBM).
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