Growing AI Adoption Fuels Digital Workplace Innovation
MWN-AI** Summary
The latest report from Information Services Group (ISG) highlights a significant surge in the adoption of AI and automation features in digital workplace platforms, aimed at enhancing productivity, security, and employee experience. As organizations embrace hybrid work models, AI-enabled workplace solutions are transitioning from experimental phases to fully integrated systems, with the goal of achieving measurable gains in productivity, resilience, and compliance.
The report emphasizes that IT leaders are shifting their focus towards autonomous operations, real-time observability, and employee-centric designs, reflecting a broader push to support productivity in distributed work environments. This includes integrating endpoint security and device management into unified platforms to improve IT control and outcomes.
The digital employee experience (DEX) market is expanding rapidly, driven by a demand for proactive IT management and tools that utilize predictive analytics, sentiment analytics, and automated response capabilities. These platforms help organizations effectively monitor experience-level agreements and optimize IT support in hybrid environments.
Looking ahead to 2026, ISG predicts a move from pilot projects to comprehensive AI initiatives, with deeper integration of AI into IT service management and collaboration tools. However, challenges such as shadow AI and compliance risks remain a concern, prompting companies to enhance training programs and establish stricter frameworks for AI use.
ISG recognizes leading providers in the sector, naming companies like ControlUp, Lakeside Software, and Microsoft as top performers in various quadrants for their innovative solutions. The report underscores the necessity for enterprises to embed AI within their operations, asserting that AI-enabled workplace platforms are increasingly foundational for achieving competitive advantage in the evolving digital landscape.
MWN-AI** Analysis
The recent ISG Provider Lens report highlights a significant shift toward AI adoption within digital workplace platforms, marking a pivotal moment for enterprises. As organizations increasingly pivot to hybrid work models, AI-driven tools are no longer just experimental; they are essential for enhancing productivity, security, and overall employee experience.
Investors should pay close attention to companies prioritizing the integration of AI into their IT management frameworks. The report indicates that platforms that offer autonomous operations, real-time observability, and employee-centric design will lead the market. Companies like ControlUp, Lakeside Software, and ServiceNow are positioned strongly, having earned "Leader" status in multiple quadrants of the report.
Furthermore, the digital employee experience (DEX) market is ripe for growth as enterprises demand platforms that enable proactive IT management through predictive analytics and automated responses. Those vendors who demonstrate innovative features—such as self-healing systems and virtual assistants—will likely capture significant market share. Notably, the anticipated 2026 trend of moving from pilot projects to full-scale deployments further underscores the urgency for companies to adopt integrated AI solutions.
However, potential pitfalls exist. Shadow AI poses security and compliance risks that may counteract the benefits of these advanced tools. Companies will need to implement robust training and governance frameworks to mitigate risks associated with unsanctioned AI usage.
In conclusion, investing in enterprises that prioritize AI integration and responsible usage in their digital workplace initiatives may offer fruitful returns. The intersection of AI, automation, and employee-centric design is set to redefine operational landscapes, providing compelling opportunities for forward-thinking investors. Keep an eye on firms adapting efficiently to these emerging trends; they are likely to emerge as market leaders in the evolving digital landscape.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
Automation, distributed enterprises, changing expectations shape use of unified management platforms, ISG Provider Lens ® report says
Enterprises worldwide are embracing AI and automation features in digital workplace platforms to enhance productivity, security and employee experience, according to a new research report published today by Information Services Group ( ISG ) (Nasdaq: III ), a global AI-centered technology research and advisory firm.
The 2025 ISG Provider Lens ® global Future of Work — Solutions report finds enterprises are accelerating adoption of AI-enabled workplace platforms to support hybrid work, improve collaboration and strengthen endpoint management. AI initiatives are beginning to move from experimentation to integration, with enterprises seeking measurable gains in productivity, resilience and compliance.
“Organizations are aligning digital workplace strategies with new employee expectations,” said Bill Huber, ISG partner, Digital Platforms and Solutions. “The rise of hybrid work and the proliferation of AI tools are reshaping the way organizations approach IT management.”
Enterprise IT leaders are prioritizing autonomous operations, real-time observability and employee-centric design, the report says. This approach reflects the need to support both productivity and resilience across distributed work environments. Endpoint security and device management are increasingly integrated into unified workplace platforms for greater control and improved outcomes.
The digital employee experience (DEX) market is expanding rapidly, fueled by enterprise demand for proactive IT management, sentiment analytics and sustainable infrastructure, ISG says. Organizations are turning to platforms that combine predictive analytics, real-time feedback and automated response capabilities to address user needs more effectively. These systems allow companies to monitor experience-level agreements, optimize IT support and provide consistent performance across hybrid environments.
In 2026, ISG expects a general shift in AI workplace initiatives from pilot projects to full-scale deployments, the report says. Companies will integrate AI more deeply into IT service management, unified endpoint management and collaboration platforms. Intelligent platforms now include self-healing systems, predictive diagnostics and virtual assistants. At the same time, enterprises face challenges from shadow AI, including security and compliance risks, as employees adopt unsanctioned tools. This is prompting companies to implement training programs and stricter frameworks for responsible AI use.
“AI-enabled workplace platforms are no longer optional. They are becoming foundational,” said Bruce Guptill, lead author of the report. “Enterprises that can embed automation and ensure responsible AI use will lead in the years ahead.”
The report also explores other global workplace technology trends, including the expected growth of outcome-based pricing models for automation tools and the influence of green IT initiatives on device lifecycle planning.
For more insights into workplace technology-related challenges faced by enterprises, plus ISG’s advice for overcoming them, see the ISG Provider Lens ® Focal Points briefing here .
The 2025 ISG Provider Lens ® Future of Work — Solutions report for Global evaluates 25 unique providers across two quadrants: Digital Employee Experience (DEX) Solutions and AI-enabled Digital Workplace Solutions.
The report names ControlUp, Lakeside Software, ManageEngine, Nexthink, Riverbed and TeamViewer-1E as Leaders in two quadrants each. It names Microsoft, ServiceNow and Tanium as Leaders in one quadrant each.
A customized version of the report are available from Lakeside Software .
The 2025 ISG Provider Lens ® global Future of Work — Solutions report is available to subscribers or for one-time purchase on this webpage .
About ISG Provider Lens ® Research
The ISG Provider Lens ® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage .
About ISG
ISG (Nasdaq: III ) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
View source version on businesswire.com: https://www.businesswire.com/news/home/20251014550850/en/
Press Contacts:
Laura Hupprich, ISG
+1 203 517 3100
laura.hupprich@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
FAQ**
How does Information Services Group Inc. III define the impact of AI-enabled workplace platforms on hybrid work models and employee productivity?
What are the primary challenges associated with shadow AI that Information Services Group Inc. III highlights in the transition to AI-integrated IT management?
According to Information Services Group Inc. III, how is the digital employee experience (DEX) market evolving in response to enterprise demands for proactive IT management?
What strategic recommendations does Information Services Group Inc. III offer for enterprises looking to adopt responsible AI frameworks in their digital workplace platforms?
**MWN-AI FAQ is based on asking OpenAI questions about Information Services Group Inc. (NASDAQ: III).
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