ISG to Study Global Capability Center Service Providers
MWN-AI** Summary
Information Services Group (ISG), a global technology research and advisory firm, has initiated a comprehensive study focusing on Global Capability Centers (GCCs). This upcoming ISG Provider Lens® report, expected to be published in March 2026, aims to assess service providers that assist enterprises in designing, establishing, and optimizing GCCs. ISG's research emphasizes the transition of GCCs from traditional shared service models to AI-enabled, innovative business platforms that enhance revenue growth and overall business value.
As organizations increasingly adopt AI technologies, GCCs are being redefined as key hubs for digital transformation. ISG's study will evaluate two key service categories: Design and Setup, which involves providers helping businesses establish new GCCs, and Optimization and Enhancement, which focuses on updating existing centers into integrated AI-driven platforms. The insights gathered will enable enterprise buyers to reassess vendor relationships and identify suitable providers.
Namratha Dharshan of ISG highlights the importance of service providers in constructing resilient GCC operating models, nurturing talent, and embedding AI capabilities to foster efficiency and innovation. Collaborating with approximately 70 surveyed service providers, ISG's research team will create a detailed market analysis, contributing valuable insights that inform enterprise sourcing decisions.
The report promises a thorough overview of the global GCC service market, with data driven by ISG's ongoing client interactions and market experience. Enhanced customer experience metrics will incorporate real-world user feedback, ensuring that enterprises receive practical insights to guide their selections. ISG is committed to helping clients maximize technology investments, relying on their extensive global advisory expertise and market understanding. For more information, businesses can visit ISG's website or get involved in the study.
MWN-AI** Analysis
In an ever-evolving digital landscape, the ISG Provider Lens study on Global Capability Center (GCC) Services reveals pivotal shifts that enterprises are urged to heed. As GCCs transition from transactional shared services to AI-driven business platforms, stakeholders must recognize the strategic ramifications of this evolution.
With the release of the ISG Provider Lens report set for March 2026, organizations are encouraged to utilize the insights to reassess existing vendor relationships and explore new service partnerships. The study will categorize providers into two key areas: Design and Setup, and Optimization and Enhancement, showcasing their competencies in establishing and modernizing GCCs. This dual focus highlights the intrinsic value of service providers as they impart specialized knowledge and innovative frameworks that facilitate agile operations and coherence between technology and strategy.
Investors should take note of the growing importance of AI in GCC operations, as companies leverage predictive analytics and autonomous integrations to drive innovation and revenue growth. Investment in providers engaged in this transformation presents a strategic advantage, particularly for enterprises intent on maintaining competitive positioning in a digital-first world.
Furthermore, ISG’s emphasis on expanded customer experience metrics enables enterprises to navigate their vendor selection process with a clearer understanding of provider capabilities and performance. The report will serve as a vital resource in discerning market leaders and emerging players, thus guiding informed procurement decisions.
In summary, as enterprise buyers and financial analysts contemplate the implications of the GCC evolution, proactive engagement with the impending ISG report will be invaluable. This report will not only illuminate the competitive landscape but also empower organizations to harness AI and optimize their global operations for sustainable growth in an increasingly interconnected marketplace.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
Upcoming ISG Provider Lens ® report will evaluate providers that help enterprises design, establish and optimize global capability centers
Information Services Group ( ISG ) (Nasdaq: III ), a global AI-centered technology research and advisory firm, has launched a research study examining how service providers are enabling global capability centers (GCCs) to evolve from traditional, shared services focused on transactions into AI-enabled, connected business platforms to boost innovation, revenue growth and business value.
The study results will be published in a comprehensive ISG Provider Lens ® report, called Global Capability Center (GCC) Services, scheduled to be released in March 2026. The report will cover companies offering GCC design and setup services and optimization and enhancement solutions.
Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
The rapid evolution of AI is prompting enterprises to reposition GCCs as strategic hubs for digital innovation and enterprise transformation. Companies are adding autonomous integration and predictive insights into their GCC operations. Service providers help to enable this shift, offering essential expertise, technology frameworks and delivery models. With these resources, organizations can modernize legacy functions and accelerate AI adoption in GCCs for increased agility, efficiency and long-term value across their global operations.
“Service providers are now integral to how enterprises design and scale their GCCs,” said Namratha Dharshan, chief business leader, global at ISG. “They help organizations build resilient operating models, develop talent and embed AI-based capabilities that enable efficiency and innovation.”
ISG has distributed surveys to approximately 70 GCC service providers. Working in collaboration with ISG’s global advisors, the research team will produce two quadrants representing the typical GCC services and solutions organizations are buying, based on ISG’s experience working with its clients. The two quadrants are:
- Design and Setup , evaluating providers that help enterprises design, establish and operationalize new GCCs. These providers assess the suitability of captive or hybrid models, build strong business cases and recommend locations by balancing cost, talent and resilience. They also support operating model design, regulatory compliance and digital-first integration for sustained strategic alignment.
- Optimization and Enhancement , assessing providers that help enterprises scale, modernize and transform existing GCCs into globally integrated, AI-enabled business platforms. These providers are assessed on their ability to design, build and maintain robust digital platforms and manage large- and medium-scale digital and process transformations across various industries.
The report produced from the study will cover the global GCC service market and examine products and services available globally. ISG analyst Gaurang Pagdi will serve as lead author of the report.
A list of identified providers and vendors and further details on the study are available in this digital brochure . Companies not listed as GCC service providers can contact ISG and ask to be included in the study.
All 2026 ISG Provider Lens ® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey . Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens ® Research
The ISG Provider Lens ® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage .
About ISG
ISG (Nasdaq: III ) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
View source version on businesswire.com: https://www.businesswire.com/news/home/20251106243840/en/
Press Contacts:
Laura Hupprich, ISG
+1 203 517 3100
laura.hupprich@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
FAQ**
How is Information Services Group Inc. III leveraging AI to assist enterprises in transforming their Global Capability Centers (GCCs) from traditional services into innovative platforms?
Can you explain the key elements that Information Services Group Inc. III will evaluate in the upcoming GCC Services report scheduled for release in March 2026?
In what ways are service providers, identified by Information Services Group Inc. III, facilitating the modernization and transformation of existing GCCs into AI-enabled operations?
What insights is Information Services Group Inc. III expecting to gather from the survey responses of approximately 70 GCC service providers for its forthcoming report?
**MWN-AI FAQ is based on asking OpenAI questions about Information Services Group Inc. (NASDAQ: III).
NASDAQ: III
III Trading
-2.28% G/L:
$4.192 Last:
28,624 Volume:
$4.17 Open:
