ISG to Study Salesforce Ecosystem Partners
MWN-AI** Summary
Information Services Group (ISG), a global AI-focused technology research and advisory firm, has initiated a comprehensive study on Salesforce ecosystem partners. The study aims to evaluate service providers that assist enterprises in redefining their workflows and accelerating value realization through Salesforce technologies. It will be encapsulated in a series of ISG Provider Lens® reports, specifically titled "Salesforce Ecosystem Partners," expected to be released in April 2026.
The upcoming reports will analyze a variety of service offerings aimed at driving end-to-end transformation within the Salesforce environment. This includes innovations under the Agentforce 360 framework and strategies designed for value realization, particularly beneficial to mid-sized enterprises. The Salesforce ecosystem is rapidly evolving due to advancements in artificial intelligence (AI), automation, and data integration, leading to the creation of unified platforms that merge numerous functionalities, from sales and service to marketing and commerce.
ISG’s research will categorize providers into four key quadrants: Professional Services, Value Realization and Optimization Services, Innovation on Salesforce/Agentforce, and Midscale Salesforce Partners. Each will be evaluated based on their capabilities to deliver comprehensive end-to-end solutions, maximize clients' long-term value, innovate custom solutions, and provide support specifically tailored for midsize ventures.
With surveys sent to about 200 Salesforce ecosystem providers, ISG is collaborating with its global advisors to ensure a robust analysis that incorporates customer experiences. The reports will specifically target markets in the U.S., U.K., Germany, and Brazil, providing vital insights to help enterprise buyers evaluate their vendor relationships effectively. This initiative exemplifies ISG’s leadership in leveraging AI to enable swift and competent operational excellence in the tech landscape.
MWN-AI** Analysis
As a financial analyst, understanding the evolving Salesforce ecosystem and its impact is crucial for investors and enterprises alike. Information Services Group (ISG) has embarked on an insightful research study examining Salesforce ecosystem partners, with the forthcoming ISG Provider Lens® report set to deepen our understanding of innovation, value realization, and AI-driven transformation within this domain.
With the increasing integration of AI and automation in Salesforce services, organizations are turning to partners capable of enhancing decision-making processes and customer experiences through advanced technology. The upcoming reports aim to categorize service providers into four critical quadrants: Professional Services, Value Realization and Optimization Services, Innovation on Salesforce/Agentforce, and Midscale Salesforce Partners. Each quadrant will highlight providers that excel in their respective areas, thus equipping enterprises with valuable data to inform vendor selection.
A notable finding from ISG’s research is the rise of mid-market enterprises in the Salesforce adoption landscape. This sector is focusing on robust frameworks and tailored managed services, indicating a potential growth area for vendors that cater to these needs. Investors would do well to consider firms offering scalable solutions and those demonstrating expertise in navigating the complexities of the Salesforce ecosystem.
Furthermore, ISG’s assessments will incorporate comprehensive customer experience data, reflecting actual user insights that provide additional layers of validation for enterprises seeking reliable service partners. By leveraging this data, stakeholders can form informed strategies while evaluating existing vendor relationships and exploring new engagements.
As Salesforce technology continues to evolve, aligning with partners that foster AI integration and agile transformation will be crucial. For investors looking to enter or expand in this space, monitoring the outcomes of the ISG Provider Lens research will be essential in identifying future growth prospects and potential market shifts.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
Upcoming ISG Provider Lens ® report will evaluate providers enabling innovation, value realization and AI-driven transformation with evolving Salesforce technologies
Information Services Group ( ISG ) (Nasdaq: III ), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that help enterprises redefine workflows and accelerate time to value through the Salesforce platform.
The study results will be published in a series of comprehensive ISG Provider Lens ® reports, called Salesforce Ecosystem Partners, scheduled to be released in April 2026. The reports will cover providers offering services for end-to-end transformation, Agentforce 360 innovation, value realization and other objectives of companies using Salesforce, including midsize enterprises.
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
The Salesforce ecosystem continues to evolve rapidly, fueled by advancements in AI, data integration and automation. With its vision of the Agentic Enterprise and the launch of Agentforce 360, Salesforce is connecting sales, service, marketing, commerce, Tableau, MuleSoft and Slack into one unified platform. These innovations are enabling businesses to combine human expertise with AI-driven intelligence, making faster and smarter decisions while delivering better customer experiences. Enterprises are increasingly turning to partners that can responsibly orchestrate these capabilities, embedding AI within governance frameworks for secure and scalable innovation.
“While large enterprises lead in Salesforce adoption, midmarket enterprises are also emerging as a key growth area,” said Aman Munglani, senior director and principal analyst at ISG. “These firms are focused on the Salesforce platform for scalable frameworks and tailored managed services.”
ISG has distributed surveys to approximately 200 Salesforce ecosystem providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the Salesforce offerings the typical enterprise is buying, based on ISG’s experience working with its clients. The four quadrants are:
- Professional Services , evaluating providers that transform and optimize complex business landscapes with Salesforce. They deliver end-to-end solutions that go beyond configuration to include advisory, implementation, integration and AI-infused automation.
- Value Realization and Optimization Services , assessing providers that enable clients to maximize long-term value from Salesforce investments. They are evaluated on their ability to drive continuous platform evolution, security governance and operational efficiency.
- Innovation on Salesforce/Agentforce, covering providers that design, build and govern custom solutions on Agentforce 360. These providers should demonstrate they can orchestrate Agentforce 360 Apps and extend them to a broader estate.
- Midscale Salesforce Partners, evaluating medium-sized Salesforce ecosystem partners that offer end-to-end support across the client lifecycle, from initial implementation to long-term value realization, primarily for midsize clients. These providers must demonstrate proven expertise through verifiable capabilities and certifications in modern Salesforce platforms.
Geographically focused reports from the study will cover the global Salesforce ecosystem partners market and examine products and services available in the U.S., the U.K., Germany and Brazil. ISG analysts Ashwin Gaidhani (U.S.), Sonam Chawla (U.K.), Roman Pelzel (Germany) and Sidney Nobre (Brazil) will serve as authors of the reports.
A list of identified providers and vendors and further details on the study are available in this digital brochure . Companies not listed as Salesforce partners can contact ISG and ask to be included in the study.
All 2026 ISG Provider Lens ® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.
About ISG Provider Lens ® Research
The ISG Provider Lens ® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage .
About ISG
ISG (Nasdaq: III ) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
View source version on businesswire.com: https://www.businesswire.com/news/home/20251124817836/en/
Press Contacts:
Laura Hupprich, ISG
+1 203-517-3100
laura.hupprich@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
FAQ**
How does Information Services Group Inc. III plan to incorporate recent advancements in AI and automation into the upcoming Salesforce Ecosystem Partners report to ensure it reflects the current state of the market?
What criteria will Information Services Group Inc. III use to evaluate the performance of midscale Salesforce partners in their upcoming report, and how will this impact potential engagements for enterprises?
In evaluating the Salesforce ecosystem, what specific metrics will Information Services Group Inc. III focus on regarding value realization and optimization services, particularly for midsize enterprises?
How does Information Services Group Inc. III intend to leverage customer experience data in the Salesforce Ecosystem Partners report to provide actionable insights for enterprise buyers?
**MWN-AI FAQ is based on asking OpenAI questions about Information Services Group Inc. (NASDAQ: III).
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