Jackson Earns Award for Highest Customer Service in Financial Industry for 14th Consecutive Year

Jackson National Life Insurance Company has proudly announced its achievement of the "Highest Customer Service – Financial Industry" award from Service Quality Measurement Group, Inc. (SQM) for an impressive 14 consecutive years. This prestigious accolade recognizes Jackson's commitment to exceptional customer service, as the company achieved the highest first-call resolution rating in 2025. In addition to this honor, Jackson also received the Call Center World Class First Call Resolution Certification, which necessitates an 80% or higher resolution rate on first customer interactions.

Laura Hanson, Senior Vice President of Operations at Jackson, highlighted the company's focus on providing clarity and support to both financial professionals and contract owners. She expressed pride in the dedication of the contact center associates, emphasizing that the recognition reflects a relentless pursuit of delivering exemplary service.

The SQM awards are grounded in customer feedback, assessing satisfaction with service representatives and the effectiveness of issue resolution. With over 500 leading North American contact centers benchmarked annually by SQM since 1996, Jackson's consistent performance over the years signifies their deep commitment to customer satisfaction. The awards for 2025 are based on studies conducted throughout the year, ensuring up-to-date evaluation of service quality.

Nader Ghattas, Chief CX Officer of SQM Group, praised Jackson for their ongoing excellence, noting that their achievements over the past 17 years place them among the top performers in the industry.

Jackson National's dedication extends beyond customer service, as the company focuses on simplifying retirement planning for financial professionals and their clients through a diverse range of annuity products and steadfast support. For more information, visit www.jackson.com.

Jackson National Life Insurance Company’s achievement of the “Highest Customer Service – Financial Industry” award for the 14th consecutive year is a remarkable indicator of its operational excellence and customer-centric approach. This accolade, awarded by the Service Quality Measurement Group (SQM), underscores the company’s commitment to delivering exceptional customer experiences— a vital factor in retaining clients and enhancing brand loyalty in the competitive financial services market.

For investors and market analysts, Jackson's consistent recognition by SQM demonstrates its robust business model and effective operational practices. The receipt of the World Class First Call Resolution Certification signifies an impressive first-call resolution rate above 80%, which not only reflects customer satisfaction but also suggests reduced operational costs associated with follow-up calls. This efficiency can positively impact the company’s bottom line, making it a more attractive investment.

Moreover, Jackson's recognition as a finalist for Call Center of the Year further highlights its leadership in customer service, a critical differentiator in the financial sector. Companies that prioritize customer service often experience lower churn rates and increased revenue streams through referrals and upselling opportunities.

As Jackson continues to innovate and improve its service delivery, investors may want to consider the company's potential for growth. The firm’s commitment to clarity in retirement planning not only appeals to individual clients but also to financial professionals seeking dependable partners.

In conclusion, the accolades received by Jackson not only serve as a testament to its operational success but also suggest a strong investment opportunity. Analysts should keep an eye on Jackson's performance metrics and customer satisfaction trends, as they are likely to influence stock performance positively in the long term.