Roadrunner announces its AI-Powered P&D Platform Virtually Eliminates Missed Pickups to Redefine Pickup Reliability in LTL
MWN-AI** Summary
Roadrunner Transportation Systems has announced significant advancements with its newly launched AI-Powered Pick-up & Delivery (P&D) platform, aimed at virtually eliminating missed pickups, a major pain point in the less-than-truckload (LTL) logistics sector. As of October 2, 2025, this innovative software rollout enhances customer visibility and operational efficiency, recently positioning Roadrunner as the #2 best U.S. LTL carrier according to Logistics Management.
Historically, Roadrunner faced challenges with approximately 30% missed pickups early in the 2020s. Following strategic investments and operational improvements, this figure has dramatically decreased to below 0.5%. The latest software aims to completely eradicate missed pickups, showcasing the company’s commitment to reliability and customer service.
Key features of the P&D platform include real-time driver visibility, automated notifications, and advanced shipment tracking. The new system offers customers detailed updates about their shipments and allows for self-service appointment scheduling. Roadrunner’s smart technology stack also employs AI-optimized route planning to enhance efficiency for its drivers.
Leadership at Roadrunner, including Chief Transformation Officer Nathalie de Champlain and President/COO Tomasz Jamroz, emphasizes the company’s aim to set a new benchmark for service quality in LTL, likening their advancements to the expectations set by rideshare and e-commerce platforms. With a vision to become a tech-forward leader in the industry, Roadrunner's initiatives reflect a broader commitment to service excellence, as evidenced by recent accolades such as a high ranking in the Quest for Quality Awards and recognition as one of America’s Most Trustworthy Companies.
In summary, Roadrunner’s innovative P&D platform integrates advanced technology to transform LTL logistics, enhance reliability, and improve the overall experience for customers and drivers alike.
MWN-AI** Analysis
Roadrunner's recent announcement regarding the launch of its AI-powered Pick-up & Delivery (P&D) platform marks a pivotal moment for the company and the broader less-than-truckload (LTL) industry. The innovation promises to virtually eliminate missed pickups, a key pain point in freight logistics. With missed pickups previously affecting nearly 30% of operations, Roadrunner's impressive reduction to under 0.5% is commendable and positions the company as a trailblazer in operational efficiency and reliability.
Investors should take note of this advancement, as it reflects Roadrunner's commitment to leveraging technology to enhance customer experience. The introduction of real-time tracking, automated notifications, and advanced shipment visibility illustrates a strategic pivot towards customer-centric service, establishing Roadrunner as a leader in the LTL market. This is expected to not only attract new clientele but also bolster loyalty among existing customers, further enhancing revenue potential.
Furthermore, the company’s integration of AI-optimized route planning signifies a long-term investment in operational excellence that may yield cost efficiencies and increased service speed, both critical for maintaining competitive advantage. The industry-first API leadership underscores Roadrunner's innovative edge, making it attractive for tech-savvy shippers looking for streamlined processes.
With Roadrunner positioned as the #2 LTL carrier according to Logistics Management, the company is on the trajectory for sustained growth. As they continue to redefine service reliability and operational effectiveness, investors may consider adding RRTS stock to their portfolios, signaling confidence in Roadrunner's ability to maintain and build upon its market position.
Ultimately, Roadrunner’s significant strides in technology and service excellence serve as a strong indicator of potential future growth and stability within the LTL space. Keeping a close watch on upcoming performance metrics and customer feedback will be key for investors looking to gauge the impact of these substantial innovations.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
Roadrunner announces its AI-Powered P&D Platform Virtually Eliminates Missed Pickups to Redefine Pickup Reliability in LTL
PR Newswire
New enterprise-wide P&D software dramatically enhances customer visibility and
helps its drivers earn more in less time.
CHICAGO , Oct. 2, 2025 /PRNewswire/ -- Roadrunner (PINK: RRTS), the greatest comeback in transportation history™, is ranked the #2 best U.S. LTL carrier in Logistics Management's nationwide survey of more than 3,000 shippers. Today, the company announced the accelerated rollout of its new enterprise-wide Pick-up & Delivery (P&D) software featuring advanced track-and-trace capabilities. This milestone positions Roadrunner as a best-in-class LTL carrier, eliminating one of the industry's biggest pain points.
In the early 2020s, Roadrunner struggled with nearly 30% missed pickups. Through strategic investments and operational enhancements, the company has reduced this ratio to under 0.5%, with the new software expected to nearly eradicate missed pickups entirely. These advancements accelerate Roadrunner's vault to the pole position as a best-in-class LTL carrier, setting a new standard for reliability and customer satisfaction in the industry.
"Roadrunner's comeback story proved that bold transformation is possible in LTL. That chapter is behind us now. Today, we're building on our leadership in direct metro-to-metro smart long haul and launching a new era where AI-powered technology turns uncertainty into clarity and unpredictability into certainty. Our ambition is not just to lead the category we created, but to become the most tech-forward carrier in the industry. That means more customers, in more markets, can trust Roadrunner as the best national carrier and it means shippers can move more freight, more reliably, with predictable delivery, faster, with real-time visibility and confidence as we revolutionize what long-haul LTL can be. As a competitive athlete, I know the pressure and the responsibility," said Nathalie de Champlain , Roadrunner's Chief Transformation Officer "and we are taking both seriously here at Roadrunner."
David Rumpf , VP of Technology at the award-winning LTL carrier said "Roadrunner has now deployed its new Pick-up & Delivery (P&D) software across all of its brick-and-mortar terminals, completing the rollout ahead of schedule. The platform integrates advanced track-and-trace capabilities and leverages AI-optimized route planning using the Traveling Salesman Problem (TSP) algorithm."
Key innovations include:
- Real-time driver visibility: Customers can see exactly when shipments are picked up and delivered, with pilot markets offering live views of driver location, next stop, and estimated pickup or delivery times.
- Automated notifications: Text and email alerts with account-level subscription options keep shippers informed without manual follow-up.
- Advanced shipment tracking: Roadrunner's website now provides full tracking visibility across the entire delivery cycle.
- Self-service appointment scheduling (pilot): New tools let customers schedule deliveries directly—part of a broader strategy to expand customer-controlled self-service features and functionality.
- Industry-first API leadership: Building on its early adoption of the NMFTA eBOL 2.1 standard (now powering 20% of all BOL API traffic), Roadrunner has introduced a new pickup API standard. The company is also piloting freight profile APIs that will provide customers with preliminary visibility into freight charges ahead of similar initiatives currently being designed by NMFTA's LTL digital council framework.
Tomasz Jamroz , Roadrunner's President and COO said, "Our investments and now rolled-out tools enable Roadrunner's owner-operator driver-partners to make more money in less time with lower fuel costs—benefits that directly translate into faster, more reliable, and more cost-efficient service for the shippers."
"Our customers should now expect real-time heads-up notifications and precise timing of pending pick-ups — functionality previously only known from rideshare platforms. Further augmented by track-and-trace capabilities that consumers have come to expect from leading e-commerce and home-delivery marketplaces, and combining with the virtual elimination of missed pick-ups, we are introducing the LTL industry to a new frontier of expectations. Just ask any shipper what that's worth to them," added Jamroz.
"This new suite of tools and service enhancements aligns with Roadrunner attaining champion brand status. It's a pinnacle of success for the former underdog and challenger brand. It's a game-changer for us and for the industry. We're no longer following; starting today, we're setting the strategic vector for the entire LTL sector and redefining what it means to be a best-in-class, gold-standard carrier," concluded de Champlain.
Commitment to Service Excellence and Innovation
Since 2020, Roadrunner has prioritized on-time delivery and superior service quality. The company is proud to have built one of the industry's most reliable networks, consistently achieving on-time performance and expedited service that exceeds customer expectations. In 2025, Roadrunner was ranked #2 nationally in the 42nd annual Quest for Quality Awards, the logistics industry's most respected benchmark for customer satisfaction. The recognition, awarded by Logistics Management magazine, underscores Roadrunner's reputation as one of the most reliable and most customer-centric less-than-truckload (LTL) carriers in North America and marks another milestone in its dramatic rise to excellence. A year earlier, Roadrunner achieved the highest jump in Net Promoter Score (NPS) and Customer Value Index score of any company as ranked by Mastio, the industry's most recognizable operational audit and reputation survey. Roadrunner is ranked as one of America's Most Trustworthy Companies by Newsweek Magazine.
About Roadrunner
Roadrunner offers more direct long-haul metro-to-metro shipping than any other nationwide LTL carrier in the United States . With nationwide presence, service into Canada and Mexico , and terminals across 40+ metro markets, the company's Smart Network™ is the preferred choice for shippers looking to move freight quickly and reliably. With Driver Teams executing Over-the-Road (OTR) moves and no freight moving on rail, their customers enjoy industry-leading transit times. The award-winning operations platform is fueled by AI and ML technology, assuring integrity of custodial controls of freight and real-time tracking and visibility. Direct routing eliminates the need for rehandles and freight handovers and hence reduces the risk of loss or damage.
More than 1,000 drivers leverage the Roadrunner Smart Network™ to empower their businesses and are fiscally motivated to deliver freight on time, intact, and damage free. (PINK: RRTS)
To learn more about shipping with Roadrunner: https://www.roadrunnerLTL.com
Explore careers in sales, operations, and technology at Roadrunner: https://www.shiproadrunnerfreight.com/careers/work-with-us/
To drive for Roadrunner as Owner Operators and Teams: https://run4roadrunner.com/
SOURCE Roadrunner
FAQ**
How does Roadrunner Transportation Systems Inc RRTS plan to leverage its AI-powered P&D platform to maintain its position as the #2 best LTL carrier in the U.S. while ensuring continued customer satisfaction and reliability?
With the reduction of missed pickups to under 0.5%, what specific metrics does Roadrunner Transportation Systems Inc RRTS employ to measure the effectiveness of its new P&D software and track its operational improvements?
In what ways will Roadrunner Transportation Systems Inc RRTS's self-service appointment scheduling feature enhance customer experience, and how does it align with industry trends in logistics technology?
How does Roadrunner Transportation Systems Inc RRTS's investment in AI and technology differentiate it from other LTL carriers, and what impact does this have on their long-term growth strategy and market competitiveness?
**MWN-AI FAQ is based on asking OpenAI questions about Roadrunner Transportation Systems Inc (OTC: RRTS).
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