Foodservice Management Research by Agilysys Reveals Critical 'Aspiration-Readiness Gap' in Accomodating Dining Preferences
MWN-AI** Summary
Agilysys, Inc. has released insights from its 2025 Foodservice Management Industry Impact Study, highlighting a critical "Aspiration-Readiness Gap" in the foodservice sector regarding preference-driven dining experiences. The survey involved 412 foodservice executives across various sectors, including healthcare, higher education, and full-service restaurants. Key findings reveal that 68% of executives aspire to offer consumer preference-driven dining, yet 50% acknowledge that their existing Food & Beverage (F&B) technology is insufficient to realize these ambitions.
The study emphasizes the lucrative potential of preference-driven dining, where offering personalized experiences can lead to customers spending up to 50% more per transaction. However, many operators face challenges, with 60% citing budget and resource constraints as barriers to technology upgrades. Notably, 49% of executives express willingness to switch point-of-sale (POS) providers to facilitate a better dining experience.
Sector-specific priorities emerge from the findings; experience-focused sectors, like full-service restaurants, prioritize personalization, while necessity-focused sectors such as healthcare concentrate on operational efficiency and cost management. Additionally, operational excellence is paramount, with 60% of leaders identifying the need to enhance efficiency and profitability in the coming years.
Concerns around implementing new technologies are also prevalent, as 65% of executives delay tech changes due to perceived difficulties and 61% point to high upfront costs. The report advocates for a balanced approach to operational efficiency and the enhancement of consumer experiences, positioning foodservice providers to bridge the readiness gap. The findings call for investments in technology to adapt to evolving consumer preferences while maintaining competitive advantages in the marketplace. For a comprehensive analysis, the full report is available through Agilysys' website.
MWN-AI** Analysis
The recent findings from Agilysys’ 2025 Foodservice Management Industry Impact Study reveal a substantial "Aspiration-Readiness Gap" within the foodservice sector, where a significant 68% of executives express a desire to provide preference-driven dining experiences, yet 50% feel ill-equipped technologically to meet that consumer expectation. This disconnect indicates a critical need for investment in modern Food & Beverage (F&B) technology, as consumers increasingly demand personalized dining experiences that can increase transaction values by up to 50%.
For foodservice providers, this is a pivotal moment. The gap between aspiration and readiness presents both a challenge and an opportunity. Executives should prioritize investments in robust technology, particularly in mobile ordering systems, self-service kiosks, and omnichannel point-of-sale (POS) solutions. Notably, 49% of executives are considering a switch in POS providers, which underscores the urgency of this technological transformation.
Moreover, while the healthcare and active adult community sectors are focused on operational efficiency, sectors such as restaurants and higher education prioritize personalization. This distinction suggests that strategies should be tailored to industry specifics, ensuring alignment with overarching operational goals and consumer expectations.
Operational excellence remains paramount, as 60% of leaders emphasize increasing efficiency and profitability, with a significant focus on day-to-day operations and inventory management. Therefore, foodservice organizations need to adopt a customer-centric approach that bridges operational improvements with the ability to deliver tailored dining experiences.
In conclusion, companies that act decisively to bridge the aspiration-readiness gap through technology investments are likely to enhance customer loyalty and revenue. Conversely, those that hesitate may find themselves at a competitive disadvantage, missing out on substantial revenue growth potentials. Stakeholders should closely monitor these trends and align their strategies accordingly.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
-- 68% of foodservice executives want to deliver preference-driven dining, but 50% think they lack the modern Food & Beverage (F&B) technology to do so --
Agilysys , Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today released the findings of its 2025 Foodservice Management Industry Impact Study: Balancing Operational Excellence with Experience Innovation .
This survey of 412 foodservice executives and F&B technology decision-makers across four sectors -- healthcare, higher education, active adult communities and full-service restaurants -- unveils critical insights into “readiness to deliver” dining experiences aligned with consumer preferences and reveals significant operational and technology challenges that make doing so difficult.
The revenue potential of offering preference-driven dining rests on serving consumers' expectations for personalized, seamless interactions across dining experiences – whether choosing a table-service restaurant, using self-service kiosks for orders and payments or taking advantage of ‘anytime, anywhere’ dining using mobile ordering and delivery services. Research shows that when consumers have preference-based dining choices they spend up to 50% more per transaction. While 68% of foodservice executives want to deliver preference-driven dining options, 50% say they need to upgrade their technology to do so and 60% cite budget or resource constraints as barriers to adopting modern technology.
"Foodservice providers can elevate revenue and deepen customer loyalty by delivering seamless 'service my way' dining experiences across all channels," said Terrie O'Hanlon, Senior Vice President at Agilysys. "However, modern technology equipped to deliver preference-driven dining experiences, whether through mobile apps, self-service kiosks, or omnichannel point-of-sale (POS) systems, is not yet pervasive. Organizations that invest in technology to bridge the gap between desire and readiness will strengthen lifetime loyalty and elevate revenue by serving customers on their terms. Those that do not are likely to forego substantial revenue and diminish loyalty,” Ms. O’Hanlon concluded.
Key research findings include:
- Critical "Aspiration-Readiness Gap": While 68% of foodservice executives want to deliver preference-driven dining experiences, 50% feel they need technology infrastructure upgrades to do so.
- Technology Transformation Considerations: To enable preference-driven dining, 49% of executives would consider switching POS providers and 40% are ready to do so.
- Sector-Specific Priorities: Experience-focused sectors (restaurants and higher education) prioritize personalization as a competitive advantage, while necessity-focused sectors (healthcare and active adult communities) emphasize operational efficiency and cost management.
- Operational Excellence Focus: 60% of leaders prioritize increasing operational efficiency and profitability over the next two years, with 76% focused on improving day-to-day operations and inventory management.
- Implementation Concerns: 65% of foodservice leaders have delayed changing technology platforms due to concerns about implementation difficulty, while 61% cite upfront costs as a key barrier.
The 2025 Foodservice Management Industry Impact Study highlights the advantages of expanding traditional operational priorities to include Preference-Driven Dining Excellence – a customer-centric approach that balances operational efficiency with the ability to deliver personalized experiences. This framework equips foodservice providers to address customer preferences while also improving day-to-day operations and increasing revenue.
The study offers a framework for foodservice executives to bridge the readiness gap, optimize both operational efficiency and customer experiences, and stay competitive as consumer preferences evolve.
To access the full report, please visit: https://info.agilysys.com/agilysysfsmimpactstudy
About Agilysys
Agilysys exclusively delivers state-of-the-art hospitality software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage inventory and procurement systems. Modern, state-of-the-art solutions work standalone to provide best-in-class capabilities, or together in a coordinated ecosystem that unifies data and workflows across a property, to equip staff members to delight guests, improve efficiency and grow margins. The Agilysys 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; foodservice management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. www.agilysys.com
View source version on businesswire.com: https://www.businesswire.com/news/home/20251015260345/en/
Media Contacts:
Americas: Jen Reeves, 770-810-6007, jennifer.reeves@agilysys.com
Rest of World: Alan Edwards, +44 7795 226163 alan.edwards@agilysys.com or Champion Communications +44 207 030 3818, agilysys@championcoimms.com
Investor Contact:
Jessica Hennessy, Agilysys, Inc., 770-810-6116,
jessica.hennessy@agilysys.com or investorrelations@agilysys.com
FAQ**
How does Agilysys Inc. AGYS plan to address the 50% of foodservice executives who feel the need for technology upgrades to deliver preference-driven dining experiences?
What specific measures is Agilysys Inc. AGYS implementing to bridge the aspiration-readiness gap identified in the 20Foodservice Management Industry Impact Study?
Considering 65% of foodservice leaders have delayed technology changes due to implementation concerns, how is Agilysys Inc. AGYS planning to simplify this process for its clients?
With 60% of executives citing budget constraints as a barrier, how does Agilysys Inc. AGYS intend to support foodservice operators in their investment decisions for modern technology to enhance customer experiences?
**MWN-AI FAQ is based on asking OpenAI questions about Agilysys Inc. (NASDAQ: AGYS).
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